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IT Customer Service Representative - Minneapolis

Accenture

Accenture

IT, Customer Service
Posted on Wednesday, June 5, 2024
Accenture is a global professional services company with leading capabilities in digital, cloud and security Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients, ...

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

You Are:

The IO Accenture Unit Project is seeking a IT Customer Service Representative to provide technical support to customers. The project is a part of the Information Technology Operations job family group.

As an IT Customer Service Representative, you will be responsible for the below:

  • Provide technical support to customers using your expertise in Customer Technical Support.

  • Troubleshoot and resolve customer issues, document customer interactions, and escalate issues as necessary.

  • Ensure customer satisfaction by providing timely and effective solutions.

  • Collaborate with cross functional teams to resolve complex customer issues.

  • Maintain a high level of proficiency in Customer Technical Support and stay up to date with the latest industry trends and technologies.

This role is onsite at Minneapolis, MN office.

What You'll Need:

  • Minimum 1 year of experience in Windows and Mac PC troubleshooting

  • Minimum 1 year of experience in Ticket management through a system such as ServiceNow, Jira, Remedy, etc.

  • Minimum 1 year of experience with Asset management for tracking technology equipment

  • Minimum 1 year of experience with Customer service and relationship management.

  • High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $22.26 to $49.33

Colorado $22.26 to $42.64

New York $20.63 to $49.33

Washington $23.70 to $45.38

Minneapolis, MN

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.