Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Any degree 15 years of Full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Collaborate with cross-functional teams to identify and implement solutions. - Document and maintain accurate records of client interactions and issue resolutions. - Conduct training sessions for clients to enhance their understanding of the system or application. - Stay updated with the latest product knowledge and industry trends. - Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with cloud technologies. - Strong understanding of network protocols and configurations. - Familiarity with troubleshooting tools and techniques. - Knowledge of ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - An Any degree with 15 years of Full-time education is required.Any degree 15 years of Full time education

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