Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our systems operate seamlessly. You will be dedicated to maintaining high-quality service, accurately diagnosing client concerns, and leveraging your extensive product knowledge to design effective resolutions. Your role will be pivotal in ensuring client satisfaction and operational excellence, contributing to the overall success of our technology support team. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of incident management and ticketing systems. - Experience in troubleshooting and resolving technical issues efficiently. - Ability to communicate effectively with clients and team members in both verbal and written formats. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education

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