Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges, while adhering to defined operating models and processes. Your role will be crucial in maintaining system integrity and performance, contributing to the overall efficiency of the organization. Roles & Responsibilities: • 5–8 years of experience in cloud and enterprise networking • Strong background in cloud-based and on-premises network environments • Hands-on experience with Azure Cloud (VNets, VPNs, gateways, security groups) • Familiar with cloud monitoring, automation, and configuration tools • Experience maintaining performance, security, and availability in cloud infrastructure • Proficient in LAN/WAN architecture, VLANs, IP addressing, DNS, and DHCP • Skilled in managing hybrid cloud networks (on-prem + cloud) • Strong understanding of Layer 2/3 networking • Proficient in OSPF, BGP, and network troubleshooting • Experience with Palo Alto, Fortinet, Cisco ASA/Firepower, Juniper SRX, Check Point • Knowledge of NAT, firewall rules, and perimeter security policies Professional & Technical Skills: • Experience with F5 BIG-IP, Fortinet FortiADC, Citrix ADC (NetScaler) • Understanding of SSL offloading, health checks, and failover setups • Strong troubleshooting and analytical skills • Effective communication and documentation skills • Preferred certifications: Azure Network Engineer Associate, CCNP, or equivalent Additional Information: - The candidate should have minimum 5 years of experience in Enterprise Network Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.15 years full time education

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