Customer Service Agent (Phone/Messaging/Email) - Spanish

We’re looking for a proactive and empathetic Customer Service Agent to join a fast-paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support Spanish-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience.

Minimum Qualifications:

• Highschool Diploma (12th Grade) with a Certificate minimum - mandatory
• English (C1) and Spanish (C1) - mandatory
• Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
• Strong interpersonal, analytical, and communication skills
• Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Detail-oriented with strong customer focus

Preferred Qualifications:

• Any Graduate degree (BA, B.Com, B.Sc, etc)
• Experience working in a FinTech/Crypto environment/company
• Strong problem-solving and decision-making abilities
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Interest in the crypto economy

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Igualdade de oportunidade de emprego
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