Job Title - GN - SONG - Service - Nice CX One - Senior Manager

Management Level: 6-Senior Manager

Location: Bengaluru, BDC7A

Must-have skills: Contact Center Operations

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Bring your best skills forward to excel at the role:

• Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
• Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
• Demonstrate relevant financial and budget competencies

Professional & Technical Skills:

- Relevant experience in the required domain.

- Strong analytical, problem-solving, and communication skills.

- Ability to work in a fast-paced, dynamic environment.

Additional Information:

- Opportunity to work on innovative projects.

- Career growth and leadership exposure.

About Our Company | Accenture

Experience: 14 to 16 Years

Educational Qualification: Minimum 15 Years of Education

About Accenture

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