Service Delivery Ops Senior Analyst
Accenture
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Posted on Jul 30, 2025
Skill required: Talent Development- Instruction Design - Learning Delivery Instruction
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines. Talent Development- Instruction Design Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.
What are we looking for? •Written and verbal communication Education: • Graduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience. Work Experience: • Require training design and development experience in a L&D setup • Minimum 5-6. years of working experience in training design and development •Critical Thinking •Problem Management • Hands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc. • Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theories • Experience in designing training for global, corporate audience
Roles and Responsibilities: • Perform training solutions production on all types of development projects o Develop understanding about the subject matter through materials provided and individual research. o Develop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools. o Write or edit training content to support the overall learning goals and objectives. o Review your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ? This role should expect to garner minimal feedback/change requirements from their supervisor. o Conduct peer reviews as required for compliance to standards, functionality etc. o Contribute to best practice/lessons learned developed on the job. o Support supervisor in onboarding and mentoring new team members, and other admin. tasks as required. o Review and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback. o Communicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables. Knowledge/Skills Requirements: Required o Good understanding of Instructional Design principles ? Ability to understand, build on and implement high-level designs ? Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training) ? Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) o Strong content writing skills o Strong communication skills (verbal and written) o Attention to detail to ensure quality o Able to work with minimal supervision from the Lead/Manager o Good experience in using Microsoft Office tools (Word and PowerPoint)Any Graduation
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines. Talent Development- Instruction Design Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.
What are we looking for? •Written and verbal communication Education: • Graduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience. Work Experience: • Require training design and development experience in a L&D setup • Minimum 5-6. years of working experience in training design and development •Critical Thinking •Problem Management • Hands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc. • Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theories • Experience in designing training for global, corporate audience
Roles and Responsibilities: • Perform training solutions production on all types of development projects o Develop understanding about the subject matter through materials provided and individual research. o Develop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools. o Write or edit training content to support the overall learning goals and objectives. o Review your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ? This role should expect to garner minimal feedback/change requirements from their supervisor. o Conduct peer reviews as required for compliance to standards, functionality etc. o Contribute to best practice/lessons learned developed on the job. o Support supervisor in onboarding and mentoring new team members, and other admin. tasks as required. o Review and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback. o Communicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables. Knowledge/Skills Requirements: Required o Good understanding of Instructional Design principles ? Ability to understand, build on and implement high-level designs ? Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training) ? Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) o Strong content writing skills o Strong communication skills (verbal and written) o Attention to detail to ensure quality o Able to work with minimal supervision from the Lead/Manager o Good experience in using Microsoft Office tools (Word and PowerPoint)Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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This job is no longer accepting applications
See open jobs at Accenture.See open jobs similar to "Service Delivery Ops Senior Analyst" Knoxville Technology Council.