KEY ROLES:

• Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and program training. Flag resource constraints timely to allow alignment of training plans with training resource capacity.
• Ensure continuous improvement of Service Provider and program training materials and overall curriculum in close collaboration with training and outsourcing team.
• Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Service Provider and the team.
• Provide thought leadership to training and policy teams re process/curriculum and content improvement opportunities.
• Develop materials according to process standards
• Collaborates with quality team on learning opportunities derived from quality audit, call calibration and client feedback
• Evaluate and revisit training materials to ensure relevance and content is up to date
• Creates process knowledge test, track and monitor learning improvements
• Deploy process changes, updates, and workflow improvements from client
• Provide oversight on content revisions, given feedback from subject matter experts
• Provides classroom training, fulfill refresher trainings, and upskilling
• Ensures training performance are tracked and delivered based on client requirements
• Monitor course assessments and manage employees during in process training

SKILLS EXPECTATIONS

• Process Improvement – Intermediate
• Reporting and Analytics – Intermediate
• Quality Management – Intermediate
• Curriculum Planning – Intermediate
• Learning Content Design and Development – Intermediate
• People Management – Intermediate
• Communication - Expert
• Training and Facilitation - Expert
• Fluency in English
• Minimum C1 in French

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Igualdade de oportunidade de emprego
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Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para Portugal_careers@accenture.com.