Join Our Global Consulting Network and Expand Your Horizons!

Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.

Why Choose Us?

Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.

Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.

Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.

Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.

We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.

Let’s build a better future together!

Role Overview

This role leads the delivery of CCaaS implementations and CX transformation programs, while also supporting go-to-market (GTM) strategy and business development (BD) pursuits. The Project Manager will coordinate cross-functional teams, manage client relationships, and ensure successful execution of both delivery and pre-sales initiatives.

Key Responsibilities

• Program & Project Governance: Lead steering committee meetings, track progress, and manage risks across multiple workstreams

• Project Planning & Execution: Develop and maintain detailed project plans, timelines, and resource allocations for CCaaS deployments

• Stakeholder Management: Serve as the primary point of contact for clients, internal teams, and vendor partners

• Status Reporting: Deliver weekly status reports and facilitate regular check-ins with stakeholders to ensure transparency and alignment

• Discovery & Design: Facilitate requirement gathering sessions, co-create future state roadmaps, and validate high-level architecture

• Solution Delivery: Coordinate the build and configuration of IVR, omnichannel routing, outbound dialers, and customer survey tools

• Integration Oversight: Manage integrations with systems like SAP, ServiceNow, and CRM platforms, ensuring seamless orchestration

• Engage in pre-sales activities including client workshops, solution demos, and RFP responses

• Develop business cases and ROI models to support sales pursuits

• Track pipeline opportunities and coordinate staffing and resource planning for BD engagements

• Collaborate with GTM teams to define solution positioning, value propositions, and competitive differentiators

• Support bid management and proposal development for CCaaS opportunities

Required Qualifications

• Bachelor’s Degree completed

• MBA from a tier 1 institute is highly desirable.

• Availability to travel may be required.

• 9+ years of experience in project management, preferably in CX transformation or CCaaS implementations.

• Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9).

• Proven ability to manage large-scale, multi-vendor programs with complex stakeholder environments.

• Familiarity with Agile and Waterfall methodologies.

• Excellent communication, leadership, and organizational skills.

• Experience with tools like MS Project, JIRA, and Confluence.

#LI-LATAM

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Oportunidad Laboral Equitativa
Todas las decisiones del empleador deben tomarse sin tomar en cuenta la edad, raza, creencias, color, religión, sexo, nacionalidad de origen, discapacidades, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía u otra base protegida por la federación, estado, o leyes locales.

Los candidatos no estarán obligados a revelar registros sellados o cancelados de condena o arresto como parte del proceso de contratación. Accenture se compromete a proporcionar oportunidades de empleo para veteranos a nuestros hombres y mujeres de servicio.