The Office Operations & Hospitality Coordinator Senior Analyst is responsible for a wide range of services in one or more small office locations and will work as a proactive and energetic member of our Office Services team, consisting of on-site and remote team members. The role will provide support to critical office functions as well as attentive and detailed customer support.

Key services include reception, internal and external customer support, mail/shipping, internal distribution list maintenance and general administrative support. Hospitality related tasks include using an on-line tool to reserve meeting space, preparing and maintaining conference rooms for executive meetings, resetting workspaces, assisting clients with guest badges and WiFi access, and assisting others as needed. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

Additional responsibilities include auditing responsibilities for Life Safety, supporting finance functions, cross-support to our local technology team, supporting / planning engaging in-office events for our employees, and providing support to high profile client events and marketing and communications functions as needed. The role may also need to assist with office projects such as moves and relocations.

The Office Operations & Hospitality Coordinator Senior Analyst should foster an engaging in-office experience for our clients and our employees, have a positive and helpful mindset, and proactively offer people assistance with new office tools.

The majority of daily tasks will be completed independently according to office guidelines and/or under general remote supervision.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support across one or more offices, including:

• Support life safety efforts including badge access, audit reports, and general CCure administration.
• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.
• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services.
• Understand Accenture's collaboration/technology tools and support customer utilization of these tools.
• Support the planning for and execution of all on-site meetings and events.
• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike.
• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.
• Manage vendor relationships ensuring current NDA’s are on file.
• Prepare, pulling & analyzing data reports including those around in office bookings and activities.
• Coordinate office reconfiguration or move initiatives.
  

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems.
• High level of professionalism with a good executive presence—demonstrated poise, calm under fire.
• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.
• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• Understands that decisions impact own work and may impact the work of others.
• Works as an individual contributor as a part of a team, with a focused scope of work.
• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.
• Role is 100% onsite
• This role will be located at the Accenture Vancouver office; and may also be required to virtually coordinate activities for one or more other locations in the region.

Basic Qualifications:

• Minimum of 3+ years’ customer service experience, preferably in corporate or hospitality industries
• High School Diploma required; Bachelor’s degree strongly preferred.

Preferred Qualifications:

• Proficient in technical skills, including familiarity with the MS Office Suite and a demonstrated ability to quickly learn new platforms and technologies.
• Event management experience is a significant advantage.
• Consistently exhibits a collaborative, business-oriented mindset.
• Highly responsive, flexible, and adaptable to dynamic environments.
• Maintains a high level of professionalism in all interactions.
• Proven ability to excel in a highly visible, customer-facing role.
• Exceptional verbal and written communication skills.
• Have the ability to bend, lift and move up to 20lbs.

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About Accenture

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