WHO WE ARE:

• Responsible for timely cash collection.

• Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.

• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.

• Generate and send missing invoices, statements of account, and dunning letters.

• Handle day to day activities and escalate.

• Responsible for timely cash collection.

• Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.

• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.

• Generate and send missing invoices, statements of account, and dunning letters.

• Handle day to day activities and escalate.

• Responsible for timely cash collection. Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.

• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.

• Generate and send missing invoices, statements of account, and dunning letters.

• Handle day to day activities and escalate.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Excellent communication and interpersonal skills.

• Analytical skills.

• Ability to work in problem-solving environment.

• Strong organizational and time-management skills.

• Experience in customer service, collections or accounts receivable processes will be an asset.

• Very good Italian and English skills, minimum B2 Level.

• Min 1 year of experience in Collections/OTC process

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care (Luxmed or Medicover), life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.