Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

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Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

What’s in it for you?

At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.

Role and Job Summary: This role is responsible for the comprehensive management of the organization's voice network infrastructure. This includes designing, deploying, administering, and supporting voice services to ensure high reliability and quality. The successful candidate will work closely with other IT teams to ensure seamless integration of voice solutions.

Roles and Responsibilities:

• Voice Network Management:
  • Design and deploy voice infrastructure components, including AudioCodes Session Border Controllers (SBCs) and Media Gateways.
  • Administer Cisco Unified Communications Manager (CUCM) and Cisco Unified Communications Manager Express (CME) environments.
  • Configure and manage call routing protocols and strategies.
  • Perform endpoint provisioning and management for voice devices.
• Technical Support & Performance:
  • Provide advanced technical support for voice-related issues, troubleshooting complex problems to resolution.
  • Proactively monitor voice network performance, identifying and addressing potential issues to maintain service quality.
  • Analyze call detail records (CDRs) and other metrics to optimize voice service performance.
• Documentation & Compliance:
  • Develop and maintain comprehensive documentation for voice network configurations, topologies, and processes.
  • Ensure configurations adhere to best practices and organizational standards.
• Collaboration & Integration:
  • Collaborate effectively with other IT teams (e.g., network, security, server teams) to ensure seamless integration of voice services within the broader IT infrastructure.
  • Participate in cross-functional projects related to voice technology.

Job Qualifications:

Required Skills and Experience:

• Voice Infrastructure:
  • Proven experience with AudioCodes SBCs and Media Gateways, including configuration, troubleshooting, and maintenance.
  • Strong expertise in Cisco CUCM (Unified Communications Manager) administration, including call routing, dial plans, security, and integration with other systems.
  • Proficiency with Cisco CME (Unified Communications Manager Express) configuration and management.
  • Solid understanding of SIP, H.323, MGCP, and other voice protocols.
• Networking Fundamentals:
  • Fundamental understanding of IP networking principles, including VLANs, QoS, VPNs, and routing protocols.
  • Ability to troubleshoot network connectivity issues impacting voice services.
• Technical Support & Troubleshooting:
  • Demonstrated ability to provide advanced technical support for complex voice issues.
  • Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Documentation:
  • Excellent documentation skills, with the ability to create clear and concise technical documents.
• Collaboration:
  • Strong interpersonal and communication skills, with the ability to work effectively in a team environment and collaborate with various stakeholders.
• Customer Service Orientation:
  • Commitment to delivering high-quality, reliable voice services to end-users.

Skills for SNOW (ServiceNow):

• ServiceNow IT Service Management (ITSM):
  • Experience using ServiceNow for incident management, problem management, change management, and service request fulfillment.
  • Ability to accurately document incidents, problems, and changes within ServiceNow.
  • Familiarity with creating and managing service requests related to voice services in ServiceNow.
• ServiceNow CMDB (Configuration Management Database):
  • Understanding of how voice infrastructure components (e.g., SBCs, Media Gateways, CUCM clusters, IP Phones) are represented and managed within the ServiceNow CMDB.
  • Ability to verify and update configuration item (CI) information for voice assets in ServiceNow.
• ServiceNow Reporting & Dashboards:
  • Basic ability to generate reports and utilize dashboards in ServiceNow to monitor voice service performance and support metrics.

Job Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network engineering or a similar role.
• Experience with other voice technologies (e.g., AudioCodes, CUCM, Cisco Phones).

Preferred Qualifications:

• Cisco Certifications (e.g., CCNA Collaboration, CCNP Collaboration).
• Familiarity with scripting or automation tools for voice network management.

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

What’s in it for you?

• Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Flexible Working Arrangements*
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Pan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan*

*Terms & Conditions apply

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.