Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect. - Strong understanding of cloud-based applications and their integration. - Experience with troubleshooting and resolving application issues. - Familiarity with monitoring tools to assess system performance. - Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in Amazon Connect. - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education

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