Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Cloud Network Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services are running smoothly across multiple platforms. You will engage in troubleshooting activities, both remotely and onsite, to resolve hardware and software challenges while adhering to defined operating models and processes. Your role will be crucial in maintaining the integrity and performance of the systems and services you support, ensuring that they meet the operational needs of the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor system performance and implement improvements to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Network Operations. - Strong understanding of network protocols and cloud infrastructure. - Experience with troubleshooting network connectivity issues. - Familiarity with cloud service providers and their offerings. - Ability to implement and manage network security measures. Additional Information: - The candidate should have minimum 7.5 years of experience in Cloud Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education

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