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Technology Support Engineer

Accenture

Accenture

IT, Customer Service
Posted on Aug 20, 2025
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Application Delivery Engineer – Citrix & Akamai Load Balancer (GTM/LTM) Specialist. We are seeking an experienced Application Delivery Engineer with strong expertise in Citrix technologies and Akamai Load Balancing solutions, including Global Traffic Manager (GTM) and Local Traffic Manager (LTM). The ideal candidate will be responsible for ensuring high availability, performance, and security of enterprise applications through efficient delivery and traffic management strategies. Roles and responsibilities: - Deploy, configure, and maintain Citrix Virtual Apps and Desktops environments. - Manage NetScaler ADC (Citrix Gateway) for secure remote access, load balancing, and traffic optimization. - Design and implement load balancing strategies using Akamai GTM and LTM. - Configure Akamai for global traffic distribution, DNS failover, and application availability. - Monitor application delivery performance and troubleshoot latency, routing, or access issues. - Collaborate with infrastructure, network, and security teams to support secure and scalable application delivery. - Implement security policies and ensure compliance across Citrix and Akamai platforms. - Provide technical support, documentation, and knowledge sharing for Citrix and Akamai systems. Professional and Technical skills: - 5+ years of hands-on experience with Citrix technologies (Citrix Virtual Apps, Desktops, NetScaler ADC). - Strong knowledge of Akamai GTM (Global Traffic Manager) and LTM (Local Traffic Manager) configuration and management. - Experience with DNS routing, health checks, failover policies, and traffic optimization. - Proficient in troubleshooting application performance and access issues in a distributed environment. - Solid understanding of network protocols, SSL/TLS, and web application security. - Familiarity with scripting and automation tools (e.g., PowerShell, Python, Akamai APIs) is a plus. - Certifications such as CCA-V, CCA-AppDS, or Akamai certifications are advantageous. - Strong communication, analytical, and documentation skills. Additional information: - The candidate should have minimum 3 years of experience. - The position is at our Gurugram office. - A 15 year full time education is required.15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

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