Job Title: Salesforce Techno Functional Analyst and Consultant - S&C GN Software & Platforms

Management Level: Level 09 - Consultant / Level 11 - Analyst

Location: Bangalore / Gurgaon / Hyderabad / Mumbai

Experience:

• For Consultant, Minimum 6 years of professional experience with at least 4-6 years as a Salesforce techno functional consultant.
• For Analyst, Minimum 4 years of professional experience with at least 2-4 years as a Salesforce techno functional consultant.
• Extensive experience in Salesforce implementation and enhancements.
• Demonstrated leadership in delivering Salesforce solutions across the entire project lifecycle (pre-implementation to post-implementation).
• Experience working with large technology firms, consulting, or system integrators is highly preferred.

Job Summary: We are seeking a Salesforce Techno-Functional Consultant to drive the adoption, optimization, and enhancement of Salesforce solutions within the Software & Platform industry group. The ideal candidate will be passionate about leveraging Salesforce's capabilities across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce) to deliver impactful business transformations. In this role, you will design, implement, and optimize Salesforce solutions, collaborate closely with clients and stakeholders, and contribute to the firm's Salesforce strategy and offerings. This is a unique opportunity to influence Salesforce adoption across global tech enterprises and help build future-ready capabilities.

Roles & Responsibilities:

• Lead client engagements to design, develop, and implement tailored Salesforce solutions across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce).
• Collaborate with clients and market units to define business cases, transformation roadmaps, and target operating models for Salesforce initiatives.
• Advise mid- to senior-level stakeholders on leveraging Salesforce for innovation and efficiency.
• Drive end-to-end Salesforce project implementations, covering pre-implementation, discovery, design, development, and post-implementation phases.
• Facilitate workshops and deliver solutions using Salesforce capabilities, including Vlocity (EPC/CPQ/CLM/OM) and Einstein Analytics.
• Develop business requirements, user stories, and specifications, and configure Salesforce (triggers, process builders, flows).
• Recommend features, improvements, and best practices to optimize Salesforce usage and adoption.
• Apply agile methodologies (Scrum, SAFe, Kanban) and tools like JIRA, Confluence, and MS Project for project delivery.
• Manage delivery processes, ensure service quality, and support transformation initiatives with effective governance.
• Support business development activities through proposals, client presentations, RFP responses, and proof of concept creation.
• Stay ahead of Salesforce trends and translate them into actionable consulting offerings.

Must-have skills:

• Proven expertise in Salesforce strategy, architecture, and implementation across various clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).
• Hands-on experience with Salesforce configuration (triggers, process builders, flows) and integration technologies.
• Strong business acumen with the ability to translate Salesforce solutions into tangible business value.
• Track record of managing complex client engagements end-to-end.
• Excellent stakeholder management and communication skills (mid- to senior-level and technical teams).
• Strong project leadership and team management capabilities, with experience applying agile methodologies (Scrum, SAFe, Kanban).
• Strong oral communication skills and writing skills - experience of producing high caliber reports, papers, and presentations.

Good to have skills:

• Experience in Salesforce Comms Cloud, Media Cloud & Ecommerce Cloud.
• Salesforce Certifications such as Admin, Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist, or Experience Cloud Consultant.
• Experience in Salesforce value architecting, business case preparation, value realization.
• Familiarity with DevOps and Release Management for Salesforce deployments.
• Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics, and experience management.
• Experience of working with Visio, Jira, Lucid chart, Rally, or similar tools.

Additional Information:

• This role offers exposure to transformative Salesforce projects with key G2000 clients.
• Travel may be required based on client engagements.
• Hybrid work model with flexibility based on project needs.
• Opportunities to co-create with leaders and shape innovative solutions leveraging emerging technologies.
• Personalized training modules to develop your strategy & consulting acumen, industry knowledge, and capabilities.

About Our Company | Accenture

Educational Qualification: B.Tech/BE + MBA (top-tier institutes)

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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