Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Veeam Backup and Replication
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting problems, and collaborating with team members to ensure seamless operations. You will engage with different stakeholders to understand their needs and provide effective solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Roles & Responsibilities: • Backup Management (Backups/Recovery jobs) • Monitoring (Software and Hardware) • Performing Scheduled Backups and On-Demand Backup requests • Backup troubleshooting on failures and slowness issue • New Server, VM, Agent based backup configuration and removal as per request • Performing critical and normal restores as per requests • Participating in audits for successful backups and failure backups • Backup software upgradation to latest patches or new version Professional & Technical Skills: • Should have experience on adding/updating backup and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages. • Should have experience on multiple agents which includes Filesystem, SQL, Oracle, Exchange, SAP, Active Directory and VM ware. • Should have hands-on experience performing upgrades and patch updates. • Good understanding of Deduplication in Veeam and its implantation. • Should have experience knowledge on One Touch recovery, BareMetal restore. • Should have experience on replication and secondary Copy management and configuring backups on multiple remote sites. • Should have knowledge in performing disaster recovery backups. Managing High availability Backup Server and Performing backup migration. • Should have experience on configuring the Disk and Tape library in backups. • Should have hands-on experience in performing restoration of filesystem data • Should have experience in recovery of SQL, Oracle, Exchange, AS400, VM servers and DB2 • Understanding of NDMP, VTL, SAN Media servers, file storage and Duplication options. • Maintain all equipment for backup environment to include servers, disk, repository and tape library and storage devices. • Should have experience in Installing /Removing Updates • Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions • Handle complex changes across the production • Work with teams internal/external teams, vendors and all relevant stakeholders to ensure effective service delivery • Maintain the platform to the highest standard and ensure 24x7 support • Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Additional Information: - Strong written and verbal communication skills Strong interpersonal skill Strong time management skills Strong Problem solving and analytical skills. - Due to 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends and holidays. Educational Qualification: - A 15 year full time education is required.15 years full time education

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