We are seeking a dynamic and strategic Delivery Lead to serve as the primary client contact point for project success, strategy, and deployment. This role focuses on driving team growth, providing advisory on eCommerce strategy, and ensuring the seamless operation and enhancement of Direct-to-Consumer (DTC) websites. The ideal candidate will possess a strong background in eCommerce, premium category experience, market expansion, sales growth, and strategy consulting.

Key Responsibilities:

• Serve as the primary client contact point, ensuring project success and alignment with strategic objectives.
• Lead the development and execution of eCommerce strategies, including premium category experience, market expansion, and sales growth initiatives.
• Provide high-level strategic consulting to clients, including market analysis, competitive intelligence, and marketing strategy development.
• Collaborate with senior stakeholders to define and refine business objectives, ensuring alignment with organizational priorities.
• Oversee the operation and enhancement of DTC websites, including campaign management, site changes, and optimization strategies.
• Drive marketing initiatives to support eCommerce growth, including brand positioning, digital campaigns, and customer engagement strategies.
• Develop and implement marketing strategies that align with business goals and drive measurable results.
• Act as a trusted advisor to clients, providing insights and recommendations to address complex challenges and opportunities.
• Drive team growth and foster collaboration with delivery team and client to achieve project objectives and deliver exceptional results.
• Ensure timely resolution of issues, continuous improvement of processes, and delivery excellence.
• Inspire and motivate teams, fostering a culture of innovation, accountability, and high performance.

Required Skills:

• 7-10 years of experience in customer and growth strategies, with 5 years individually leading consulting projects or 6~8 years related industry experience with basic consulting skills
• Extensive knowledge and experience working with luxury retail, consumer goods, and broader consumer-facing industries and understands its cross functional operations
• Proven expertise in developing eCommerce strategy, business model design and operations.
• Strong experience in premium category experience, market expansion, and driving sales growth.
• Excellent client relationship management and communication skills.
• Ability to manage and advise on DTC website operations and campaigns.
• Fluent in Cantonese and English is a must and preferably in Mandarin
• Strategic thinking and problem-solving capabilities.

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