KEY ROLES:

• Review, assess, and report compliance on process / procedure requirements.
• Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
• Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.
• Works with Quality Manager on change management process, tools enhancements, and work flow amendments.
• Provide expertise and insight into complex areas of process workflows
• Act as subject matter expert on Tier 1 workflow policies and procedures
• Bring innovation ideas and help create work process standardization
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.

SKILLS EXPECTATION

• Quality Assurance – Advanced
• Communication Skills – Intermediate
• Reporting and Analytics – Intermediate
• Issue Management – Intermediate
• Training and Performance Support - Beginner
• Fluency in English
• Minimum C1 in French

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Igualdade de oportunidade de emprego
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.

Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para Portugal_careers@accenture.com.