Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer service The Corporate banking Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.
What are we looking for? •Banking, Financial Services •Written and verbal communication •Written and verbal communication •Minimum 14 years of experience in Chargebacks or Disputes handling. •Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. Building and maintaining client relationship •People management skills •Operations Management •Managing team across multiple locations •MIS and Reporting •Strong communication and negotiation skills •Analytical Thinking •Communication / Presentation Skills •Multi-tasking / Time Management •Ability to Learn •Leadership skills • Fraud Risk Management • Managing Noise less & flaw less Service delivery operations and ensure adherence to all SLA metrics • Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery • Regular connect with internal & external stakeholders and apprise them of performance metrics • All people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high cali ber individuals • Improving upon client service to our internal and external clients • Ensuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintained Maintenance of all legal and governance documentations such as production, efficiency and SLA details contribute to implementation of technologies and process improvements tools Planning for contingency and ensuring strong resiliency • Drive people engagement and fun activities within the team
Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsAny Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

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