Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly, and implementing solutions to enhance operational efficiency. You will engage with various stakeholders to understand their needs and provide timely support, contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for software support. - Document and track issues and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with remote desktop tools and troubleshooting techniques. - Strong understanding of system configurations and software installations. - Familiarity with network protocols and connectivity issues. - Experience in providing user training and support. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management. - This position is based at our Pune office. - A 15 years full time education is required.15 years full time education

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