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Application Support Engineer

Accenture

Accenture

Software Engineering, Customer Service
Posted on Aug 30, 2025
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Veritas NetBackup Administration, NAS Architecture and Design
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role: NetBackup Backup and recovery solutions Role Description: Must have 5 years of hands-on experience in NetBackup and Rubrik to take care of technical activities Should have strong knowledge with architecture of NetBackup Backup. Should have hands-on experience in configuring File system, SAP, Exchange, NDMP, SQL and Oracle Database Backups for Windows and Unix servers Must Have Skills: NetBackup, Rubrik, Data Domain & Tape Library. Good To Have Skills: NAS Architecture and design Job Requirements Key Responsibilities: • Backup Management (Backups/Recovery jobs) • Monitoring (Software and Hardware) • Performing Scheduled Backups and On-Demand Backup requests • Backup troubleshooting on failures and slowness issue • New Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per request • Performing critical and normal restores as per requests • Participating in audits for successful backups and failure backups • Backup software upgradation to latest SP or new version • Performing DR test activity to the secondary site. Technical Experience: • Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages. • Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups. • Should have hands-on experience in NetBackup 9 /10 Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead, patching and compliance requirements. • Should have hands-on experience in Rubrik Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead Rubrik Upgrades, patching and compliance requirements. • Good understanding of Deduplication in Backup and Recovery and its implantation. • Should have experience knowledge on Bare Metal restore • Should have hands-on experience on Network, Database and OS teams for fixing various backup issues. • Should have experience on raising support cases and working with support Engineers. • Configure core components of Rubrik including devices, Policies, volumes, and volume pools using the Veeam Administration Console • Should have knowledge in performing disaster recovery backups. Managing High availability Veeam. • Should have hands-on experience on media management and handling staging jobs • Should have hands-on experience in performing restoration of filesystem data • Should have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2 • Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options. • Monitor daily activity and availability of the Backup environment by analyzing reports and reviewing activity logs • Run and monitor backups, duplications and restores • Maintain all equipment for backup environment to include servers, disk, and tape library and storage devices. • Manage and maintain disk storage devices • Verify tape drive operation and maintain media rotation and availability • Should have experience in Installing /Removing Updates • Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions • Handle complex changes across the product • Work with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service delivery • Maintain the platform to the highest standard and ensure 24x7 support • Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Professional Attributes: • Should have hands-on experience in troubleshooting backup failures. • Should have hands on experience on de-duplication, replication of backups • Good skills in managing backup team • Should be aware of ITIL processes and should be open to work on multiple backup technologies. • Should have strong communication skills. • Ability to work shift patterns and provide out of hour’s on-call support • Flexible to work in 24/7 shifts (Rotational Shifts) Educational Qualification: • 15 years of mandatory education as per Accenture Standards. Additional Information: - The candidate should have minimum 3 years of experience in Veritas NetBackup Administration. - This position is based at our Bengaluru office.15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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