Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : ServiceNow App Engine
Good to have skills : JavaScript
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for both remote and onsite support, ensuring that hardware and software function optimally while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, contributing to the overall efficiency of the technical environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and implement improvements to enhance efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine. - Good To Have Skills: Experience with JavaScript. - Strong understanding of system administration and network management. - Experience in troubleshooting hardware and software issues. - Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 7.5 years of experience in ServiceNow App Engine. - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education

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