Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems that span various business system components, ensuring that operational stability is maintained. Your typical day will involve collaborating with different teams, creating Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors to facilitate issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of incident management processes to enhance service delivery. - Provide training and support to junior team members to foster a collaborative learning environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong analytical skills to assess incidents and identify root causes. - Experience in creating and managing Requests for Change effectively. - Familiarity with knowledge management systems to update and maintain knowledge base articles. - Ability to collaborate with cross-functional teams and vendors for issue resolution. Additional Information: - The candidate should have minimum 3 years of experience in Critical Incident Management. - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education

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