Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : VMware Horizon
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their understanding of the systems. - Document and maintain records of client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Horizon. - Good To Have Skills: Experience with cloud-based applications and virtualization technologies. - Strong understanding of troubleshooting techniques and methodologies. - Familiarity with client relationship management tools. - Ability to analyze and interpret technical documentation. Additional Information: - The candidate should have minimum 3 years of experience in VMware Horizon. - This position is based at our Noida office. - A 15 years full time education is required.15 years full time education

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