Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Google Workspace
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, ensuring that client concerns are addressed promptly and effectively. Your role will also involve interpreting complex issues and designing tailored resolutions based on your extensive product knowledge, contributing to the overall quality and reliability of our services. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Workspace. - Good To Have Skills: Experience with cloud-based collaboration tools. - Strong understanding of application support and troubleshooting methodologies. - Familiarity with user management and access control in Google Workspace. - Experience in providing technical support and training to end-users. Additional Information: - The candidate should have minimum 5 years of experience in Google Workspace. - This position is based at our Pune office. - A 15 years full time education is required.15 years full time education

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