Box Office Manager – Clarence Brown Theatre/University of Tennessee Theatre

The Clarence Brown Theatre, the professional theatre on the campus of the University of Tennessee – Knoxville invites applications for the Box Office Manager position.

Application Process: Screening of applicants will begin immediately and will continue until the position has been filled. For full consideration, applicants must provide a resume, cover letter, and a minimum of three (3) references. All applicants must apply online to be considered for this position.

The Clarence Brown Theatre is seeking a Box Office Manager. The Box Office Manager manages and supervises the daily operations of the Box Office.

Specific responsibilities include but are not limited to:

· Hiring, training, supervising, and scheduling all Patron Services employees

· Submitting timesheets and tracking labor budget for part-time staff and student employees

· Providing a supporting role to our Season for Youth program (outreach program with local schools)

· Completing deposits for ticket sales

· Overseeing daily and nightly cash handling

· Leading the Patron Services team in all aspects of Customer Service

· Serving as principal Box Office Manager for 80+% of performances, including nights and weekends

Educational and experience requirements:

· Associate’s Degree

· 2 years of customer service and cash handling experience

Minimum Skills required:

· Knowledge of financial practices

· Working knowledge of box office procedures

· Knowledge of MS Office

· Writing and organizational skills

· Customer service skills

· Ability to analyze and interpret reports

· Ability to handle multiple tasks simultaneously

· Ability to motivate part-time and full-time staff

· Ability to handle and de-escalate customer service issues quickly

Preferred/Desired Qualifications:

· Supervisory experience

· Experience building events in ticketing systems

· Bachelor’s Degree

This position involves frequent work in the evenings and on the weekends at the Clarence Brown Theatre.

To apply please provide:

· Cover letter

· Resume

· List of three (3) references

This is a non-exempt full-time position with the University of Tennessee Department of Theatre’s Clarence Brown Theatre.