Box Office Manager - Clarence Brown Theatre
Anderson Center for Entrepreneurship & Innovation at University of Tennessee
Description
Box Office Manager – Clarence Brown Theatre/University of Tennessee Theatre
The Clarence Brown Theatre, the professional theatre on the campus of the University of Tennessee – Knoxville invites applications for the Box Office Manager position.
Application Process: Screening of applicants will begin immediately and will continue until the position has been filled. For full consideration, applicants must provide a resume, cover letter, and a minimum of three (3) references. All applicants must apply online to be considered for this position.
The Clarence Brown Theatre is seeking a Box Office Manager. The Box Office Manager manages and supervises the daily operations of the Box Office.
Specific responsibilities include but are not limited to:
· Hiring, training, supervising, and scheduling all Patron Services employees
· Submitting timesheets and tracking labor budget for part-time staff and student employees
· Providing a supporting role to our Season for Youth program (outreach program with local schools)
· Completing deposits for ticket sales
· Overseeing daily and nightly cash handling
· Leading the Patron Services team in all aspects of Customer Service
· Serving as principal Box Office Manager for 80+% of performances, including nights and weekends
Qualifications
Educational and experience requirements:
· Associate’s Degree
· 2 years of customer service and cash handling experience
Minimum Skills required:
· Knowledge of financial practices
· Working knowledge of box office procedures
· Knowledge of MS Office
· Writing and organizational skills
· Customer service skills
· Ability to analyze and interpret reports
· Ability to handle multiple tasks simultaneously
· Ability to motivate part-time and full-time staff
· Ability to handle and de-escalate customer service issues quickly
Preferred/Desired Qualifications:
· Supervisory experience
· Experience building events in ticketing systems
· Bachelor’s Degree
This position involves frequent work in the evenings and on the weekends at the Clarence Brown Theatre.
To apply please provide:
· Cover letter
· Resume
· List of three (3) references
This is a non-exempt full-time position with the University of Tennessee Department of Theatre’s Clarence Brown Theatre.