TCSEPP Coordinator II - Social Work Office of Research & Public Service (SWORPS)

Regular Full-time

Exempt position

Market range: 7 – 50K

Coordinator

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.

This position location is the 9^th Judicial District covering mostly Roane & Morgan Counties but with travel to Loudon & Meigs Counties as well. May require travel to additional counties within TN to provide coverage as needed.

The TCSEPP Coordinator responsibilities will include, but are not limited to:
- Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
- Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
- Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
- Monitor participants' child support eligibility & payments; program involvement & compliance, and employment
- Maintain balances of petty cash account, procurement card, and any other assigned financial information
- Develop and maintain partnerships with local agencies to assist participants with barriers to employment
- Attend community interagency meetings to learn about and share available resources and information
- Participate in partner meetings
- Provide consultation to evaluators regarding program progress
- Provide regular updates to Child Support staff and attorneys on participant progress
- Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
- Participate in job/resource fairs
- Help to develop and maintain outreach materials, i.e. brochures

Position Requirements:

- Bachelor’s Degree in a related field

- 2 years of customer/client service experience.

- In lieu of a Bachelor’s degree, candidates with 3 additional years of experience will be considered.

Preferred Experience:

- Experience working with non-custodial parents and/or Employment programs

- Experience collaborating with community groups and/or social service organizations.

- Demonstrated experience working with Tennessee Child Support Enforcement System (TCSES) and Apricot databases

Competencies/Qualifications:

Case management skills:
- Ability to assess participant needs
- Ability to develop positive & trusting relationships with participants and offer emotional support
- Ability to positively interact with partners including child support, court, attorneys, etc.
- Ability to promote the program to potential participants, partners, and employers
- Ability to advocate for participants
- Ability to work independently and within a team setting
- Ability to travel to multiple counties to serve participants
- Ability to be flexible with respect to changing needs of the project

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled.