Graduate Communications Specialist - Graduate School - UTK

Reporting to the Communications Manager, the primary purpose of this position is to develop and implement technology solutions to achieve communications goals. These solutions will primarily be in the areas of web development and database management. This position is part of the communications team in the Graduate School and provides support across the department, including areas of recruitment, admissions, and student services.

Web Assets Upkeep

• Assist in the upkeep of primary web assets, such as the Graduate School website, the Graduate Council website, and intranet sites related to faculty and staff support
• Assist with content updates but the development of HTML/CSS/Javascript solutions for specific needs as they arise.
• Assist in the redesign and development of the next-generation Graduate School website using new systems developed by the university-level web development teams.

CRM-Related Assets

• Collaborate with Graduate School teams to develop solutions in Slate and Salesforce to display data for users (faculty, staff, students), allowing them to interact with Slate and Salesforce data.
• Develop microsites (portals) and forms as needed.
• Pprovide support in the continuing development and maintenance of HTML email templates used in CRM-related communications.

Data Management and Reporting

• Collaborate with Graduate School staff and the Office of Innovative Technologies, this position will develop and implement solutions to connect various data sources across campus related to graduate students to provide necessary reports used by administration to implement data-driven strategies.

Graduate School Event Support and Service (Orientations, Hooding, Community Fair, etc.)

• Provide support and service for Graduate School Events
• Other duties as assigned.

Required Qualifications

• Education: Bachelor’s Degree and one year of relevant experience in developing content for multiple communications channels, including email and social media, or an equivalent combination of education, training, and experience.

OR

An Associates degree and 3 years of relevant experience.

• Knowledge, Skills, Abilities:
  • Ability to learn and adapt to new technologies
  • Excellent oral, written, interpersonal, and customer service skills.
  • Strong attention to detail.

Preferred Qualifications

• Experience:
  • Previous work in higher education
  • Administration of a CRM, such as Slate or Salesforce
  • Building and deploying HTML emails
  • Graduate enrollment management
  • Experience with databases, such as Oracle or MySQL
• Knowledge, Skills, Abilities:
  • Wordpress and/or Sharepoint
  • Graphic Design Principles
  • Knowledge of higher ed admissions processes
  • Knowledge of HTML, CSS, Javascript, and other relevant web technologies

Work Location

Location: Knoxville, TN

• Onsite, Hybrid, or Remote: Onsite (UTK campus)

Compensation and Benefits

UT market range: 8

• Anticipated hiring range: $48,000 - $53,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with the following attachments should be submitted.

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division

The Graduate School at the University of Tennessee Knoxville is a dynamic, innovative, and collaborative partner in shaping graduate education, and a dedicated advocate for our graduate student experience. Applying a people-centric approach to all we do; we lead the University in providing support to ensure our programs are among the best in the nation and inspire students to be catalysts for change in the evolving global society.