Plays a critical role within the Digital Learning Solutions Engineering team by designing, developing, implementing, and maintaining application integrations between enterprise systems and third-party platforms. Focuses on secure, scalable API-driven development, ETL workflows, and real-time and batch integrations. This role collaborates with cross-functional teams, stakeholders to ensure software initiatives support organizational goals. Understands higher education’s complex technical systems and requirements.

Knowledge, Skills, & Abilities

Required

• Strong proficiency in backend technologies, including PHP, Python, etc
• Expert knowledge of RESTful API design, development, and consumption
• Knowledge of relational databases for application backend and data warehousing (MySQL, MS SQL Server, etc)
• Knowledge of CI/CD tools, Git, and Linux
• Strong understanding of best integration practices with data security, FERPA, HIPPA
• Excellent problem-solving skills and ability to work in a team-oriented, collaborative environment
• Excellent oral and written communication skills

Preferred

• Experience in configuring and deploying MuleSoft applications to CloudHub; developing APIs using MuleSoft platform components including API Manager, CloudHub, AnyPoint Studio, Dataweave, and AnyPoint Messaging Queue (MQ)

Qualifications

Required Qualifications

• Education: Bachelor’s degree in Information Systems, Computer Science, or related field
• Experience:
  • Three years’ experience in backend software development and system integrations within U.S. higher education environments
  • Experience with integration platforms and tools (e.g., APIs, middleware, ETL tools)
  • Experience with U.S. higher education enterprise systems (e.g., Ellucian Banner, Canvas, Slate, or equivalent)
  • Experience in relational databases (e.g., MySQL, MS SQL Server, or Oracle)
  • Experience with version control (e.g. Git) and CI/CD pipelines (e.g. GitHub Actions) and working in Linux-based environments

Preferred Qualifications

• Experience:
  • Familiarity with the developing integrations within the MuleSoft AnyPoint platform

Work Location

• Knoxville, TN. This position does have the potential for a hybrid working capacity.

Compensation and Benefits

• UT market range: MR 14
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

• For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
• Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

Application Integration Development:

• Design and develop secure RESTful and SOAP APIs for system interoperability
• Implement data workflows across platforms such as Banner, Salesforce, Slate, etc
• Leverage middleware tools (e.g. MuleSoft, etc) to automate integrations
• Analyze, develop, deploy, and support API efforts across system integrations
• Provide day-to-day management of software, projects, services and oversee completion and follow through of projects and service requests.
• Collaborates with IT and development teams to ensure data flows efficiently between systems
• Participates in efforts for configuration management (e.g., Git, Subversion, etc)

System Support and Maintenance

• Monitor integration performance and troubleshoot issues
• Maintain documentation and change logs for integrations and APIs
• Serve on working committees within Digital Learning which include implementation of new services and programs both internally and campus-wide
• Interacts with external vendors and contractors for technical solutions
• Attend meetings as required.

Collaboration & Strategy

• Collaborate with technical teams, business analysts, and end users to gather requirements
• Participate in project planning and cross-functional initiatives
• Provide technical support during application rollouts and updates
• Determines if technology solutions should be purchased or created in house for highly complex projects
• Independently analyzes and solves highly complex technical problems
• Exercises latitude to determine objectives