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Desktop Support Analyst: Office of Innovative Technologies - UTK

Anderson Center for Entrepreneurship & Innovation at University of Tennessee

Anderson Center for Entrepreneurship & Innovation at University of Tennessee

IT, Customer Service
Knoxville, TN, USA
Posted on Nov 15, 2025
Apply now

OIT is seeking to hire two IT Desktop Support Technician 3. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!
OIT is seeking to hire two IT Desktop Support Technician 3. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.

Minimum Qualifications

  • Associates degree in a related field or equivalent related experience.

  • Two years of related desktop experience

Job Skills and Abilities:

Required:

  • Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms

  • Demonstrated customer service skills

  • Knowledge of networking, DNS/DHCP, and Active Directory

  • Excellent oral and written skills

  • Strong problem-solving skills

  • Strong organizational skills

  • Ability to work independently as well as within a team

  • Ability to lead small or special projects

  • Ability to work evenings and weekends

  • Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties

Preferred:

  • Mac OS X and/or Linux skills

  • Apple ACMT certification

  • Windows Provisioning Packages/MDT

  • Microsoft Endpoint Manager

Work Location:

  • Knoxville, TN

  • Onsite

Compensation and Benefits:

  • UT market range: MR 08

  • Find more information on the UT Market Range structure here
  • Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments.

  • Resume

  • List of 3 professional references

About the Division:

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.

Responsibilities:

  • Provides desktop and networking support to faculty, staff and students via phone, email or onsite - includes wide variety of hardware, operating systems, software applications, peripherals, etc.
  • Supports users on and off campus, including other IT personnel in units outside OIT
  • Analyzes technology needs and recommends solutions
  • Researches technical problems/questions and provides solutions that are efficient and effective
  • Configures, installs and/or repairs computer equipment including operating systems and applications
  • Performs other related duties as required
Apply now
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