The Office of Undergraduate Admissions at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Assistant Director of Application Management Processing position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $59,332. Final compensation will be determined based on the candidate’s qualifications and experience.

Required Education and Experience:

Associates degree-

• 3+ years of experience working in Enrollment Management at a large university, or

Bachelor's degree-

• 1+ year of experience working in Enrollment Management at a large university

• Ability to successfully manage multiple competing priorities at one time

• Demonstrated ability to lead in a team environment, excellent oral, written and interpersonal problem-solving skills

Required Knowledge, Skills, and Abilities:

• Knowledge of HTML, SQL, XML, or other similar formats.

• Advanced skills in a variety of computer applications and reporting tools.

• Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing.

• Ability to prioritize and organize tasks to meet deadlines and follow through on assignments with minimal direction, often under pressure.

• Excellent analytical, communication, organizational and interpersonal skills

• Ability to exercise sound judgment, discretion, and tact with all levels of constituents.

• Skills of working independently in a changing environment with accuracy and attention to detail.

• Demonstrated ability creating reports (MS Access and Excel).

• Ability to work with large data sets, verifying and checking data thoroughly for accuracy and completeness, and importing and exporting files between software programs.

• Knowledge of Banner.

• Knowledge of recruitment/enrollment process.

Preferred Education and Experience:

Master's degree-

• Proven success in evaluation and improvement in Undergraduate Admissions Operational efficiencies and automation of routines

• Self-motivation, team attitude and commitment to high standard of excellence

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position is responsible for providing leadership and supervision related to components of the undergraduate admissions application process. The Assistant Director will work to identify new efficiencies that directly impact service to students. The position will ensure up to date documentation of policies and procedures related to the application management process. Additionally, CRM data reporting, effective protocols will be assessed in collaboration with the Associate Director of Application Management and Integrated Systems. This position assists with managing application review/decisions and holistic review of entering first-year, transfer, re-admit, dual enrollment, visiting and non-degree applicants.