The Office of Enrollment Management Communications at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Operations & Retention Communications Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $53,938. Final compensation will be determined based on the candidate’s qualifications and experience.

Multiple positions available.

Required Education and Experience:

Bachelor’s degree- Communications, marketing, journalism, English, public relations, information sciences, business, or a related field

• 1+ years of full-time professional or internship experience related to duties and responsibilities

Required Knowledge, Skills, and Abilities:

• Must have excellent writing, grammar, proofreading, and creative skills

• Possess strong self-discipline and motivation

• Knowledge and understanding of MAC operating systems, Microsoft Office Suite

• Ability to lead and manage projects

• Must demonstrate problem-solving, strategic thinking, critical thinking, and time prioritization skills

• Ability to prioritize and manage multiple work responsibilities in time-sensitive situations

• Ability to exercise good judgment and handle diverse and difficult situations with confidence, motivation, and flexibility

• Ability to effectively communicate with stakeholders at various levels and a variety of backgrounds

• Possess and demonstrate a personal commitment to excellence and efficiency, and a passion to serve future and current Volunteers of all ages and backgrounds

Preferred Education and Experience:

Master's degree- Communications, marketing, journalism, English, public relations, information sciences, business, or a related field

• Experience working with multiple priorities, fast moving projects, and tight deadlines

• Background in communications or related creative experience

• Basic understanding and ability to work with html coding

• Experience with print and digital communication

• Experience with Slate or other CRM systems, Banner, Asana project management system

Preferred Knowledge, Skills, and Abilities:

• Knowledge of CRM systems

• Asana project management or similar platform experience

• Understanding of higher education priorities, processes, and workflow

• WordPress experience

• Knowledge and experience with social media platforms such as Instagram, Facebook, Twitter, Tik Tok, etc.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Operations & Retention Communications Coordinator reports to the Assistant Director of Enrollment Operations & Retention Communications and serves as a key communications liaison for the University Registrar, University Bursar, Office of Financial Aid & Scholarships, Center for Financial Wellness, and One Stop Student Services. The coordinator translates complex academic, billing, and financial aid information into clear, student-focused messaging across email, SMS, web, print, and automated channels.

This role supports a consistent, student-centered communication approach that helps students understand requirements, take needed action, and feel confident navigating academic and financial processes. The coordinator contributes directly to improving the student experience at major points in the academic cycle, including registration, billing, aid awarding and verification, deadlines, graduation, and term transitions.

The ideal candidate is an adaptable communicator who is comfortable working with technology platforms, managing multiple projects, and collaborating with campus partners.