The Office of Enrollment Management Communications at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Recruitment Communications Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $53,938. Final compensation will be determined based on the candidate’s qualifications and experience.

Required Education and Experience:

Bachelor’s Degree

• Minimum 2+ years of professional experience, including internship or practicum experience, related to duties and responsibilities:

• Experience working under tight deadlines.

• Experience with mass email & SMS distribution programs.

• Experience with Mac operating systems and Microsoft Office.

• Familiarity with databases and list management.

Required Knowledge, Skills, and Abilities:

• Knowledge of digital marketing, HTML email, and SMS text marketing best practices.

• Knowledge of CRM systems, account origin sources, and creating dynamic form content.

• Data-driven, adaptable mindset that can make changes mid-campaign if needed.

• Ability to manage and lead multiple, concurrent projects from a variety of stakeholders.

• Must exhibit exceptional attention to detail and have the ability to produce high-quality work in a fast-paced environment.

• Strong written and verbal communications.

• Ability to develop written communications for various audiences and mediums.

• Must have the ability to learn, be flexible to change, and be innovative.

• Ability to effectively communicate with stakeholders at various levels with a variety of backgrounds.

• Ability to be creative and proactive yet disciplined, in order to prioritize workload.

• Willingness to cross-train and learn other skills from EM Communications team members.

Preferred Education and Experience:

• Slate, Salesforce, or other similar CRM systems

• Asana or other similar project management system

• Emma, MailChimp, Constant Contact or other similar email marketing platform

• SCOIR, Intersect, College Greenlight, Campus Reel, or other college recruitment platforms

• HTML editors and coding

• Dynamic form content

• Tableau dashboards & developing campaign reports

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education workflow.

• Knowledge and understanding of one or more production disciplines: print, digital, and broadcast (multimedia).

• Sound knowledge of Slate or similar CRM system and Asana or similar project management system.

• Knowledge of social media platforms such as X (Twitter), Instagram, Facebook, YouTube, Snapchat, and TikTok.

• Knowledge of university style and communications standards.

• Ability to develop content for different audiences and maintain the same brand/voice regardless of target audience.

• Ability to interpret data and read reports to make best decision for the future of the campaign.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

This is an on-campus position with some hybrid/remote work schedule flexibility.

Enrollment Management Communications at the University of Tennessee, Knoxville is looking to hire a full-time Recruitment Communications Coordinator to implement strategic recruitment tactics to create, nurture, and build relationships with prospective first-year, transfer, or international students and their families. This position supports the student journey in the undergraduate admissions pipeline by maintaining multiple lead generation platforms, collaborating with the Office of Communication and Marketing on lead generation strategy & user journeys online, strategizes social media marketing and digital ad placements, manages lead data & reporting, and executes a robust communication strategy for students interested in attending UT.

Tasks include:

• Coordinating content development & strategy for mass email & SMS marketing.

• Monitoring the health and accuracy of data in Slate, our CRM system, and providing systematic updates as needed to ensure the campaign runs smoothly.

• Serving alongside the Office of Communication & Marketing to collaborate and identify opportunities for improvements to digital marketing partnerships and further streamline RFI lead generation and lead nurturing.

• Influencing & supporting the selection of names for the university to license and subsequent outreach strategies.

• Monitoring content lead generation platforms, such as Niche, SCOIR, College Board Connections, and others.

• Contributing to admissions recruitment tactics by developing content for prospective first-year, transfer, and international students and their families.

• Developing strategic communication plans for recruitment and outreach efforts to prospective first-year, transfer, and international students.

• Contributing to content creation for websites, print pieces and social media for prospective student audiences.

• Leading and maintaining strategic RFI management.

• Communicating project requirements, delivery of assets, and production timelines with stakeholders.

• Developing a schedule of communication tactics, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability.

• Monitoring content calendar to ensure optimal timing for various digital and tangible marketing collateral.