The College of Veterinary Medicine invites applicants to apply for the position of Supervisor of Accounts Receivable. In consultation with the Veterinary Medical Center (VMC) Director of Finance, the incumbent oversees the daily operations of the VMC accounts receivable unit. This includes direct management of billing, collections, and accounts receivable for VMC Client Clinical Services (veterinary care provided for animals of individuals, approximately 38,000 annual patients), the Referral Veterinary Services (diagnostic services provided for outside veterinarians, approximately 27,000 tests annually), and miscellaneous departmental accounts receivable from billings and collections of the College of Veterinary Medicine representing a total combined current budgeted income of $21.6M. The incumbent works to assure exceptional financial and business services to all customers of the VMC in the form of timely and accurate billing. The position works to identify and use all available resources to assure prompt collection of college revenues to maximize revenues from VMC services. The position works to maintain secure, confidential records of client financial information.

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The College of Veterinary Medicine invites applicants to apply for the position of Supervisor of Accounts Receivable. In consultation with the Veterinary Medical Center (VMC) Director of Finance, the incumbent oversees the daily operations of the VMC accounts receivable unit. This includes direct management of billing, collections, and accounts receivable for VMC Client Clinical Services (veterinary care provided for animals of individuals, approximately 38,000 annual patients), the Referral Veterinary Services (diagnostic services provided for outside veterinarians, approximately 27,000 tests annually), and miscellaneous departmental accounts receivable from billings and collections of the College of Veterinary Medicine representing a total combined current budgeted income of $21.6M.

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Required Qualifications:

• Education:
  • High school diploma or GED
• Experience:
  • Minimum 5 years of relevant experience
• Knowledge, Skills, Abilities:
  • Advanced knowledge of accounting principles and billing and collection practices, laws, regulations.
  • Solid knowledge of audit methods and standards.
  • Must possess strong analytical skills.
  • Advanced computer skills to include Microsoft Office.
  • Demonstrated organization and communication skills.
  • Excellent leadership skills.
  • Prior supervisory experience.

Preferred Qualifications:

• Education:
  • Bachelor’s degree in Finance, Accounting, or related field.
• Experience:
  • Experience in veterinary hospital or medical setting preferred.
  • Experience working with clients on a day-to-day basis.
• Knowledge, Skills, Abilities:
  • Knowledge of DASH.

Work Location:

• Knoxville, Tennessee
• On-Site

Compensation and Benefits:

• UT market range: 09
• Anticipated hiring range: $55K-$60K
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About The College:

The UT College of Veterinary Medicine (UTCVM), located in Knoxville, was established by an act of the Tennessee Legislature in 1974 and is part of the University of Tennessee Institute of Agriculture.

UTCVM is one of 33 veterinary colleges in the United States and provides opportunities for Tennessee students while serving pet owners and the livestock industry as well as protecting public health, enhancing medical knowledge and generating economic benefits to the state and nation.

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• Oversees the daily administration and supervision of accounts receivable operations of UT Veterinary Medical Center. Coordinates all accounting functions of cash drawers, balancing, deposits, credit card transactions, financial reports, billing, accounts receivable management, collections, client credit arrangements, review of delinquent accounts, collection agency accounts, client refunds, returned checks, and returned mail.
• Oversees all DASH bank deposits and transfer voucher entries. Oversees payment processing and fund deposits received online via TouchNet. Reviews all patient charge audits and monthly collection call reports. Reviews and approves all refund requests. Reviews and researches bankruptcy notices and attends court hearings as necessary. Approves unique client payment arrangements. Assists clients with billing questions and concerns and resolves billing disputes working directly with the VMC Finance Director, Clinic Director, and Department Heads. Researches, prepares documentation, and submits rebuttals addressing client credit card charge-backs. Researches, evaluates, and recommends vendors for contract services (i.e., collection agencies, credit companies). Validates and verifies data integrity relating to patients, owners, and referring veterinarians. Works with external agencies and individuals including Humane Societies, Police Departments, State Agencies such as TWRA and TRICOR, Animal Welfare Leagues, referring veterinarians, insurance agencies, debt reduction agencies, collection agencies, and vendors.
• Prepares month-end closing entries for accounts receivable and makes journal entries in DASH. Prepares past due account reports, audit findings, accounts receivable aging reports, accounts receivable statistics, and client account adjustment reports to the VMC Director of Finance. Accesses on-line AMEX, CareCredit, Bluefin, and Elavon statements and provide analyses to the VMC Director of Finance. Prepares monthly sales tax return for the College and submits to the Treasurer’s Office. Reports accounts to be written off as uncollectible to the VMC Director of Finance. Provides miscellaneous financial reports as needed.
• Directly supervises the accounts receivable staff. Assigns, directs, and supervises work-flow for accounts receivable, billing for Client Clinical Services, and centralized billing processes for Referring Veterinary Services. Coordinates and oversees work assignments and schedules for VMC Accounts Receivable Unit staff. Cross trains personnel within the VMC Accounts Receivable Unit. Coordinates and approves time and leave for VMC Accounts Receivable Unit staff. Provides orientation regarding VMC accounting and credit policies and procedures for clinicians, interns, residents, and new staff. Clear students, interns, and residents prior to graduation. Works with other University units including UTIA departments, Treasurer's Office, Controller's Office, Bursar's Office, Office of Audit and Compliance, Payroll, and Office of General Counsel.
• Other Administrative Duties. Balances and maintains petty cash fund for VMC client services operating funds. Oversee resolution of all College of Veterinary Medicine returned checks including oversight of posting and collecting, balance and account reconcile. Works with the University Bursar's Office to resolve holds on UT student accounts with unpaid hospital accounts. Secures financial records and ensures retention and destruction of records adheres to UT Fiscal Policy. Approves release for final paychecks for all college departments within the UT System. Represents the Accounts Receivable Unit at Hospital Operations meetings. Prepares response to internal audits conducted by Office of Audit and Compliance. Advises outside veterinarians regarding accounting, billing, and collection practices when requested. Monitors group email for incoming requests to VMC Accounts Receivable Unit. Handles phone calls to Accounts Receivable Unit group phone line and assists callers (internal, external, UT). Aids faculty, interns, residents, students, and staff as needed.