Labs Administrator: Office of Innovative Technologies - UTK
Anderson Center for Entrepreneurship & Innovation at University of Tennessee
This position is part of UTK’s central IT organization and will be responsible for supporting all facets of student computer labs from planning to implementation & operational maintenance, both technical and logistical. This role will perform systematic analysis of complex problems and processes to determine solutions relevant to HE student computer labs. This position can function as a project leader or team member and work is completed with little oversight with overall accuracy and quality expected. This role will serve as a backup to the senior team leader and will provide guidance and mentoring to other team members as well as development of documentation.
The Labs Administrator position is responsible for all facets of managing the student computer labs including the design, development, testing, and documenting of lab processes. This role will perform systematic analysis of complex problems and processes to determine solutions relevant to Higher Education computer labs.
Required Qualifications
Education:
Bachelor’s degree or equivalent combination of education, training and experience
Experience:
Two years of relevant experience
Knowledge, Skills, Abilities:
Broad knowledge of a wide variety of hardware & software
Ability to analyze and solve complex technical problems
Strong organizational & logistical skills with attention to detail
Excellent customer service skills and the ability to work with varied campus stakeholders
Excellent oral & written communication skills
Ability to develop documentation and training
Ability to handle medium to large projects
Knowledge of Wordpress and Sharepoint, or similar products
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Experience:
Experience in a Higher Education environment
Knowledge, Skills, Abilities:
Knowledge of Adobe Acrobat, Wordpress, Sharepoint, HTLM coding
Work Location
Location: Knoxville, TN
Fully Onsite with occasional opportunity for work offsite
Compensation and Benefits
UT market range: MR12
Anticipated hiring range: $60,000 - $70,000
Find more information on the UT Market Range structure here
Find more information on UT Benefits here
Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before April 24, 2026:
Resume
Cover Letter
About The Division
The Office of Innovative Technologies (OIT) supports the university’s mission by providing customer driven IT services in a consistent and credible manner.
Ensures computer labs are stable, available and reliable
Ensures hardware and software are functional, with timely resolution of any issues
Works in concert with and acts as a backup to senior Labs Administrator
Gathers data and reports on needs of users, including operating systems and applications
Researches and analyzes newer technologies and develops plans for annual upgrades
Evaluates and provides QA for new configurations, ensuring all issues are addressed before deployment
Deploys hardware and software upgrades with minimal disruption to lab operation
Secures lab hardware against misuse or external access
Ensures compliance with university procedures
Provides asset management for labs
Works with hardware and software vendors as appropriate
Assists in maintaining internal and public documentation
Assists with hiring and managing student employees
Develops and provides training and documentation for student employees
Develops and provides instructions for lab users