The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Graduate Student Services Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $48,000. Final compensation will be determined based on the candidate’s qualifications and experience.

Required Education and Experience:

Bachelor’s degree

• 2 or more years of experience in customer service related field

Required Knowledge, Skills, and Abilities:

• Strong communication skills, both written and oral

• Demonstrated ability to provide excellent customer service and problem-solving in a fast-paced, student-focused environment

• Ability to work effectively across diverse student and employee populations

• Experience analyzing data and making independent decisions

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Education and Experience:

Master's degree

• 1 or more years of experience in a Higher Education One Stop Office

Preferred Knowledge, Skills, and Abilities:

• Experience in higher education student services, preferably with graduate student populations

• Familiarity with the University of Tennessee policies and procedures

• Experience with student information systems (e.g., Banner) and CRM platforms (e.g., Salesforce)

• Project management experience and ability to balance multiple priorities

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position serves as One Stop’s primary authority for graduate student service operations, acting with delegated decision-making authority for policy implementation, operational changes, and service delivery affecting graduate student populations. The role exercises independent judgment in interpreting policy, resolving complex student cases, determining operational priorities, and implementing changes that impact institutional compliance, student experience, and cross-unit coordination. This position plays a critical leadership role in evaluating proposed changes, advocating for One Stop operations and student experience, and resolving concerns. Additionally, the coordinator is responsible for managing high-impact, elevated graduate student cases, operating the One Stop leadership phone queue, and providing expert guidance to counselors. The scope, discretion, and institutional impact of this role require advanced knowledge and sustained decision-making authority.