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Knoxville Technology Council
Knoxville Technology Council

Banquet Captain

Blount Partnership

Blount Partnership

Software Engineering
Alcoa, TN, USA
Posted on Thursday, October 12, 2023


  • Willingness to work long hours, irregular shifts, and on weekends and holidays
  • Assisting managers and organizers with planning the layout and logistics of events
  • Develop and provide staff with the necessary training, including customer service and service etiquette
  • Attend all pre-shift and pre-function meetings
  • Team Huddle – prior to event start with team members to discuss flow of event
  • Supervise the setup of events
  • Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff when asked by Banquet Manager
  • Ensuring that the venue and facilities remain neat and clean
  • Supervise functions, delegate service staff, work closely with group contacts to ensure maximum possible guest experience when Banquet Manager not in
  • Meet and greet guests in a friendly and warm manner
  • Coordinate with the event host on all aspects of the banquet function if Banquet Manger not in
  • Coordinates function details with banquet, conference planning, and kitchen staff when Banquet Manger not working
  • Ability to respond quickly and accurately to guest requests
  • Ability to obtain any government required TN ABC Server Permit
  • Display good customer relation skills
  • Adhere to all banquet processes and also hotel standard policies and procedures
  • Checks banquet rooms, service and kitchen areas for cleanliness, proper set-up and make sure sufficient supplies and equipment are available for function and goes over items with Banquet Manager
  • Discuss any last minute changes with the banquet team if Banquet Manager is not in
  • Ensure all guest requirements are set and ready 30 minutes before even start time.
  • Actively participates in set up of banquet rooms and service of food and beverage to guests
  • Communicates frequently with Banquet Manager and Managers as to the progress of the days’ work
  • Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities
  • Assists in training staff in the set-up and break down of assigned banquet rooms according to contract
  • Guide, direct and motivate banquet staff, proved guidance and direction to subordinates, including setting performance standards
  • Performs other duties as assigned. 

Company Benefits

Excellent Benefit Package:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Flexible schedule
  • Paid time off
  • Employee discount Travel Incentives