Responsibilities: 

• Willingness to work long hours, irregular shifts, and on weekends and holidays
• Assisting managers and organizers with planning the layout and logistics of events
• Develop and provide staff with the necessary training, including customer service and service etiquette
• Attend all pre-shift and pre-function meetings
• Team Huddle – prior to event start with team members to discuss flow of event
• Supervise the setup of events
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff when asked by Banquet Manager
• Ensuring that the venue and facilities remain neat and clean
• Supervise functions, delegate service staff, work closely with group contacts to ensure maximum possible guest experience when Banquet Manager not in
• Meet and greet guests in a friendly and warm manner
• Coordinate with the event host on all aspects of the banquet function if Banquet Manger not in
• Coordinates function details with banquet, conference planning, and kitchen staff when Banquet Manger not working
• Ability to respond quickly and accurately to guest requests
• Ability to obtain any government required TN ABC Server Permit
• Display good customer relation skills
• Adhere to all banquet processes and also hotel standard policies and procedures
• Checks banquet rooms, service and kitchen areas for cleanliness, proper set-up and make sure sufficient supplies and equipment are available for function and goes over items with Banquet Manager
• Discuss any last minute changes with the banquet team if Banquet Manager is not in
• Ensure all guest requirements are set and ready 30 minutes before even start time.
• Actively participates in set up of banquet rooms and service of food and beverage to guests
• Communicates frequently with Banquet Manager and Managers as to the progress of the days’ work
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities
• Assists in training staff in the set-up and break down of assigned banquet rooms according to contract
• Guide, direct and motivate banquet staff, proved guidance and direction to subordinates, including setting performance standards
• Performs other duties as assigned. 

Excellent Benefit Package:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Flexible schedule
• Paid time off
• Employee discount Travel Incentives