Great tech jobs in Knoxville, Tennessee

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Patient Access Specialist Emergency Department (ED)

Blount Partnership

Blount Partnership

Maryville, TN, USA
Posted on Saturday, November 4, 2023

Part time (4-20 hours/week) Evenings (3:00 p.m. - 11:00 p.m.)

  • Responsible for patient pre-registration, registration, admission, and/or order entry
  • Responsible for account accuracy, processing point-of-service (POS) collections, and ensuring that insurance authorizations are attached to accounts.
  • Must be able to communicate needs to appropriate personnel.
  • Provide excellent customer service that reflects the organization’s mission, vision, and standards.

Job Requirements

Education and/or experience:

  • High school diploma or equivalent preferred.
  • Some college preferred.
  • Experience in customer service, clerical healthcare, or public relations preferred.
  • Experience with Windows-based systems, email, and websites required.
  • Experience with ADT/EMR systems and scheduling/ordering systems preferred.


  • Knowledge of medical and insurance terminology, contract reimbursement and methodology, and governing agencies for healthcare (i.e. HIPAA, EMTALA, Medicare.
  • Knowledge of basic arithmetic and math aptitude required.


  • Intermediate computer and data entry skills with accuracy required, including a minimum 40 wpm keyboarding.
  • Strong interpersonal and customer service skills that reflect organizational standards.
  • Detail-oriented with excellent oral and written communication skills, as well as active listening skills required.
  • Basic mathematical skills required with the ability to calculate percentages and use a 10-key calculator.


  • Read, write, speak, and understand English.
  • Self-motivated and able to work directly with patients throughout Patient Access without a set workstation.
  • Read and interpret provider orders and/or other documentation.
  • Multi-task and stay organized, while working in a fast-paced environment with a team or independently, as required.
  • Flex scheduling, including some weekends and holidays, as needed.