Summary Description

Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; share knowledge of parts and accessories available for customizing; conduct VIP tours to guests; and provide tests rides for customers.

Duties and Responsibilities

1) Sales Department Operations

• Follow proper turnover procedures.
• Move motorcycles around to specific areas as instructed.
• Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.
• Be knowledgeable of the families, models and types of motorcycles.

2) Customer Service

• Greet customers immediately, in a courteous and friendly manner.
• Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.
• Perform VIP tours.
• Conduct test rides.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications & Job Requirements

• Superior communication and customer service skills.
• Ability to get along with a broad customer base and co-workers.
• Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Current, valid motorcycle license with clean driving record.

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.
• Occasionally requires the ability to lift 20 or more pounds of material.
• Occasionally requires the ability to ride, balance and push up to a 1000 pound motorcycle.
• Frequently requires the ability to stand and move about the dealership throughout work shift.