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Blount Partnership

Blount Partnership

Maryville, TN, USA
Posted on Monday, February 12, 2024

Summary Description

Enhance the guest’s overall experience and provide excellent customer service by greeting and interacting with customers; provide superior customer service by maintaining guest common areas; demonstrating knowledge of the families, models and types of motorcycles available; share knowledge of parts and accessories available for customizing; conduct VIP tours to guests; and provide tests rides for customers.

Duties and Responsibilities

1) Sales Department Operations

  • Follow proper turnover procedures.
  • Move motorcycles around to specific areas as instructed.
  • Maintain cleanliness of motorcycles on sales floor and keep neatly arranged.
  • Be knowledgeable of the families, models and types of motorcycles.

2) Customer Service

  • Greet customers immediately, in a courteous and friendly manner.
  • Maintain cleanliness of common areas including lounge, restrooms, other gathering areas.
  • Perform VIP tours.
  • Conduct test rides.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Job Requirements

Qualifications & Job Requirements

  • Superior communication and customer service skills.
  • Ability to get along with a broad customer base and co-workers.
  • Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Current, valid motorcycle license with clean driving record.

Physical Demands

  • Occasionally required to bend, stoop, crouch, and reach.
  • Occasionally requires the ability to lift 20 or more pounds of material.
  • Occasionally requires the ability to ride, balance and push up to a 1000 pound motorcycle.
  • Frequently requires the ability to stand and move about the dealership throughout work shift.