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Service Advisor

Blount Partnership

Blount Partnership

Maryville, TN, USA
Posted on Monday, February 12, 2024

Summary Description

Intakes customer vehicles, determine customer needs, schedules work, assigns jobs to service technicians and communicate job status to customer.

Major Duties and Responsibilities

· Assist Service Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.

· Get accurate information from customers on concerns and complaints and state them plainly on a service work order so that a technician can easily diagnose them.

· Accurately estimate costs and completion times at point of sale. Clearly communicate the information to the customer.

· Assign jobs to technicians based on skill level and current resources.

· Review work-in-progress to ensure quality and timeliness.

· Occasionally assist technicians when they are having difficulty performing service work.

· Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts (pick tickets).

· Perform cashier functions, as needed.

· Make estimates for internal and wreck repairs.

· Open & close all customer paid, warranty, and internal repair orders.

· Follow procedures for quick and efficient handling of warranty items, including and proper storage of warranty parts.

· Become familiar and efficient with all phases of the TALON system and other computer systems required for service and parts tasks.

Job Requirements

  • Superior communication and customer service skills.
  • Ability to get along with a broad customer base.
  • Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Current, valid motorcycle license.