Summary Description

Intakes customer vehicles, determine customer needs, schedules work, assigns jobs to service technicians and communicate job status to customer.

Major Duties and Responsibilities

· Assist Service Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.

· Get accurate information from customers on concerns and complaints and state them plainly on a service work order so that a technician can easily diagnose them.

· Accurately estimate costs and completion times at point of sale. Clearly communicate the information to the customer.

· Assign jobs to technicians based on skill level and current resources.

· Review work-in-progress to ensure quality and timeliness.

· Occasionally assist technicians when they are having difficulty performing service work.

· Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts (pick tickets).

· Perform cashier functions, as needed.

· Make estimates for internal and wreck repairs.

· Open & close all customer paid, warranty, and internal repair orders.

· Follow procedures for quick and efficient handling of warranty items, including and proper storage of warranty parts.

· Become familiar and efficient with all phases of the TALON system and other computer systems required for service and parts tasks.

• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

Current, valid motorcycle license.