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Customer Service Representative - Client Relations

Blount Partnership

Blount Partnership

Customer Service
Knoxville, TN, USA
Posted on Monday, July 1, 2024

Edfinancial has been named a Top Workplace four years in a row!

Are you a customer service rockstar who is ready to make a big impact helping customers understand their student loans? Do you want a set schedule so you can plan your days off in advance? Would you like to join a growing local company where there is potential for career advancement? If so, please read on!

WAGE & BENEFITS

This Customer Service Representative position starts at $20.61. This includes a base wage of $17.20/hour, and an additional $4.41/hour for benefits such as medical, dental, vision, a flexible spending account (FSA), or a health savings account (HSA). If you don't need benefits or do not spend it all, the additional $4.41 is yours to add to your paycheck or invest in 401K! We offer 11 paid holidays including Black Friday and Christmas Eve, paid time off (vacation and sick) that starts to accrue on your first day, supportive leadership, and a positive team-oriented culture.

ABOUT EDFINANCIAL

We continue to grow and just had the best year in our company’s 35-year history. We are a contractor for the Department of Education and receive new loans to service every day. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done. We hire people who are looking for more than just a job. We love to promote from within. The majority of entry-level employees who stay with us for more than 2 years are given the opportunity to expand their skills and many join our leadership team. We have a casual work environment, and we make sure our employees have a voice and feel like they are a part of the team. We are dedicated to improving the culture of our company and keeping the EdFamily informed! We believe that happy, engaged employees add value to our company. Our goal is to hire friendly, down-to-earth people who make excellent team members. We promote a healthy work-life balance, including a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.

Requirements

EXPECTATIONS

As a Customer Service Representative, you are the first line of communication for our clients on the phone, through chat, or email. Whether answering simple questions or solving complex problems, you are patient and friendly. You put yourself in the caller’s shoes and listen carefully to their needs. The key to your success is that you never give up or lose your cool. You are all about following through and resolution. Most of our borrowers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turns things around. You will have round-the-clock support from senior agents and leadership who are just a phone call away when you need assistance. You get great satisfaction out of making the student loan experience easy for busy students and graduates!

QUALIFICATIONS

· High school diploma (degree preferred)

· Computer skills

· Exceptional customer service and phone skills

· Ability to obtain a federal security clearance

· Fluent Spanish speakers a plus, but not required

We will train the right person on the technical aspects of our software and best practices.

WORK SCHEDULE

This position requires availability during our hours of operation (based on EST):

Monday 8:00am-9:00pm

Tuesday-Wednesday 8:00am-8:00pm

Thursday-Friday 8:00am-6:00pm

**This is NOT a remote position, but the option to work remote may be given after 6 months of successful performance.

We understand your time is valuable and that is why we have a quick and easy application process using your completed resume. If you feel that you would be right for this customer service job, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you!

Job Requirements

As a Customer Service Representative, you are the first line of communication for our clients on the phone, through chat, or email. Whether answering simple questions or solving complex problems, you are patient and friendly. You put yourself in the caller’s shoes and listen carefully to their needs. The key to your success is that you never give up or lose your cool. You are all about following through and resolution. Most of our borrowers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turns things around. You will have round-the-clock support from senior agents and leadership who are just a phone call away when you need assistance. You get great satisfaction out of making the student loan experience easy for busy students and graduates!

High school diploma (degree preferred)

· Computer skills

· Exceptional customer service and phone skills

· Ability to obtain a federal security clearance

· Fluent Spanish speakers a plus, but not required

We will train the right person on the technical aspects of our software and best practices.

Company Benefits

https://edfinancial.studentaid.gov/edcareers/benefits