*To be considered for this job, you must apply for this position on our company website at www.kub.org/careers.*

Classification: Business Analyst

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Responsible for analyzing and improving operational processes in the System Operations department. Will collect and analyze data related to operational performance, prepare detailed reports, and identify trends while sharing best practices and recommending new methodologies. Works to query, analyze, and interpret data from KUB enterprise IT systems, including geographic data, operational/utility system data, customer data, meter data to identify trends or patterns in complex data sets. Focuses on improving data quality and extracting value from big data sets by identifying trends and patterns. Uses querying languages like SQL and Python, as well as other tools such as Excel and ESRI products to produce results in Power Bi dashboards, reports, etc. Responsible for coordinating with staff and other departments daily for coordination and collaboration on metrics and reporting. Will assist with emergency restoration events, as needed. In addition to the minimum requirements, this role requires the individual to be well-organized, have strong attention to detail to ensure accuracy and consistency, excellent verbal and written communication skills, ability to convey complex findings to both technical and non-technical stakeholders, ability to work cooperatively and respond to inquiries on time, flexibility to adapt to changing requirements and the ability to learn and use new tools and techniques, and the ability to work independently as well as on a team.

Qualifications

Physical Requirements:

Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Minimum Requirements:

• Bachelor’s degree in business, technology or other related field from an accredited four year college or university

• One (1) to three (3) years of demonstrated experience in related field, such as Business Management, Program Management, and/or Administrative Support, and/or recognition as a subject matter expert

• Strong analytical, project management, and organizational skills

• Ability to work independently on projects and complete them in a timely manner

• Experience and proficiency in Microsoft Office applications, including Word and Excel

• Valid driver’s license

Please note that due to our internal education requirements, this position will not support H-1B immigration status; we are unable to provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

• Five (5) years' experience in related field

• Experience with data visualization tools (i.e., Excel, Power BI, Tableau, etc.)

• Ability to analyze data to identify trends, patterns, and insights

• Understanding of technology platforms including FME and SQL

• Experience with Peoplesoft applications such as FMS and CIS

Selection Process

About the Selection Process:

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer

Medical, Vision, Dental, Paid time off, 401 (k) match, FSA or HSA plans, Life insurance, Disability insurance, Tuition reimbursement, Pet insurance