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Knoxville Technology Council

Case Management Manager - Housing Choice Voucher



Posted on Sunday, April 30, 2023

Position Description:

CGI Federal’s Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Case Management Manager.

This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills.

Your future duties and responsibilities:

The Manager position is responsible for providing management and leadership required to support the daily operations of the HCV Program. The position responsibilities include a wide range of activities related to performance and regulatory compliance. The position manages the administrative and operational aspects of the HCV program while ensuring the delivery of excellent customer service. This position takes the lead developing department strategic plans, processes, forms, and other tools as necessary.

• Overseeing Housing Supervisors on the project.
• Research and implement new CGI/HUD/client policies, procedures and requirements.
• Work closely with other team members to provide high level of customer service.
• Manage day-to-day operations for applicant screening and eligibility determination, as well as annual and interim re-certification for HCV programs.
• Ensure staff compliance with applicable HUD rules and regulations through all phases of the application and re-certification processes.
• Solve moderately complex problems and/or conduct moderately complex analysis that leads to effective program administration.
• Ensure staff compliance with the Housing Authority’s Administrative Plan, Standard Operating Procedures and HUD regulations.
• Evaluate work quality and monitor staff productivity among staff and quality control and data integrity of transactions completed by staff.
• Respond to complaints from applicants, tenants and landlords. Investigate and resolve complaints as appropriate.
• Provide and/or monitor reports to ensure integrity in the Housing Assistance Payment (HAP) and Utility Allowance Payment (UAP) process to include but not limited to: Utilization Reports; Certification Reports, Financial Reports any other reports necessary to ensure compliance with departmental goals.
• Assist in managing and coordinating the operation of the HCV program with both internal and external customers of the program including but not limited to landlords, social service providers, other CMHA departments, and achieving a high performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators.
• Develop, implement and monitor standard operating procedures within the work group to improve the level of customer satisfaction and employee productivity.
• Serve as a point of contact to resolve non-routine issues for participants and landlords.
• Create, design and promote procedures that will bring about efficiencies within the department through the use of online portals, data collection and other systems.
• Ensure adherence to all policy and procedures.

Required qualifications to be successful in this role:

• Bachelor’s Degree required from an accredited college or university in Business or Public Administration, Social Sciences OR related field.
• Five years of experience in the affordable housing industry and three years of supervisory experience OR an equivalent combination of experience and education.
• Working knowledge of tenant/landlord law and contract administration.
• Knowledge of Affordable Housing regulations along with a broad understanding of the Housing Choice Voucher Program.
• Effective Supervision and Project Management Skills.
• Excellent written and verbal communication skills.
• Ability to motivate and provide performance feedback and evaluations to team assigned.
• Demonstrated proficiency in using computerized business applications, such as Word, Excel, etc.
• Must obtain Certified HCVP Specialist within one year of employment.

• Affordable Housing certifications a plus

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,400 – $91,200.



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While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.