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Knoxville Technology Council

Technical Lead - Conversational AI



This job is no longer accepting applications

See open jobs at CGI.
Software Engineering, IT, Data Science
Multiple locations · Atlanta, GA, USA · Belton, SC, USA · Dallas, TX, USA · Austin, TX, USA · Houston, TX, USA · Charlotte, NC, USA · Fairfax, VA, USA · Knoxville, TN, USA · Lebanon · Chattanooga, TN, USA · Miami, FL, USA · San Jose, CA, USA · Los Angeles, CA, USA · Brunswick, MD, USA
Posted on Saturday, November 25, 2023

Position Description:

CGI is seeking a Technical Lead for Conversational AI. You will be responsible for designing and implementing the architecture and infrastructure of conversational AI systems, which are used in applications such as chatbots, virtual assistants, and automated customer support systems. You will lead a team of data scientists & machine Learning engineers, shaping the direction of conversational AI projects, and ensuring the delivery of exceptional user experiences. The Technical Lead for Conversational AI will play a pivotal role in driving the organization's AI initiatives and delivering enhanced user experiences through conversational AI solutions. If you are a visionary leader with a passion for AI and a proven track record of success in this field, we encourage you to apply and join our dynamic team.

• Candidates must be willing to work on Eastern time zone.
• This is fulltime position.

Your future duties and responsibilities:

• Design high-level architecture of conversational AI systems, including the integration of various components like natural language understanding (NLU), natural language generation (NLG), dialogue management, and data storage.
• Lead and mentor a team of conversational AI engineers and data scientists, fostering collaboration and professional growth.
• Choose appropriate algorithms and machine learning models for tasks such as intent recognition, entity extraction, and sentiment analysis.
• Evaluate and select appropriate AI platforms, Open-Source tools, and frameworks for Product Development.
• Integrate and fine-tune pre-trained language models (e.g., GPT, BERT) to suit specific conversational applications.
• Develop strategies for data collection, storage, and preprocessing, as well as methods for managing user interactions and feedback.
• Create and manage the conversational flow, ensuring smooth interactions between the AI system and users.
• Ensure the conversational AI system can function across various communication channels (e.g., web chat, mobile apps, voice assistants).
• Design systems that can handle high volumes of concurrent users and accommodate future growth.
• Continuously improve the performance and efficiency of the conversational AI system, minimizing response times and resource consumption.
• Ensure smooth integration with external data sources, APIs, and other enterprise systems to provide comprehensive responses and actions.
• Implement security measures to protect user data and maintain compliance with data privacy regulations.
• Develop testing strategies to validate the accuracy and effectiveness of the conversational AI system, including functional testing and user testing.
• Create comprehensive documentation for the system architecture, including setup, maintenance, and troubleshooting guides.

Required qualifications to be successful in this role:

• 10+ years of experience in AI, NLP, and conversational AI development, including hands-on experience with NLP libraries and tools.
• Proficiency in programming languages like Python, Java, or others commonly used in AI development.
• Experience working with machine learning techniques and NLP algorithms.
• Ability to design and implement scalable, modular conversational AI systems.
• Chat bot: 2 + years of experience with chatbot development for business use cases.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) for deploying and scaling AI systems.
• LLM: At least one implementation of Conversational AI using Large Language Models.
• CI/CD: Familiarity with DevOps practices and CI/CD pipelines.
• Effective communication is crucial for collaborating with cross-functional teams and explaining technical concepts to non-technical stakeholders.
• The ability to tackle complex issues and adapt to rapidly evolving AI technologies.
• Understanding of data privacy regulations, security best practices, and ethical considerations in AI development.
• Bachelor's or master's degree in computer science, artificial intelligence, or a related field.

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,000 -$176,300.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Generous holidays, vacation, and sick leave plans
Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.



  • Big Data
  • Product Management
  • SAS

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

This job is no longer accepting applications

See open jobs at CGI.