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Knoxville Technology Council
Knoxville Technology Council

BPM Center of Excellence Lead



Knoxville, TN, USA · Fairfax, VA, USA
Posted on Monday, April 29, 2024

Position Description:

CGI’s Credit group is seeking a Business Process Center of Excellence Lead. The BPM expert will lead and manage a team using low code/no code to create processes, workflows, and applications to meet client needs. The member is required to say updated on industry trends and best practices in low code/no code development and recommend improvements to processes and methodologies. In this role, you will collaborate with cross-functional teams to understand business requirements and transform them into efficient and user-friendly solutions.

This position requires frequent travel to Knoxville, TN and can be located within proximity of any CGI US location. The work schedule is Eastern Time.

Your future duties and responsibilities:

• Lead a team to develop applications that are customized through Camunda utilizing Agile methodology.
• Collaborate with team members and clients to ensure to ensure the product meets the needs of the business.
• Lead Process Modeling initiatives in collaboration with the Product Management team, analyzes business processes, identifies appropriate solutions, designs, and builds operational models supporting the team’s suite of credit products.
• Analyze data and systems using process improvement methodologies to identify process gaps, bottlenecks, and organizational inefficiencies.
• Manage multiple, simultaneous initiatives while identifying opportunities for collaboration across product management and development teams.
• Diagram and evaluate current processes and recommends process improvements to address performance shortfalls.
• Deliver presentations including measurement, analysis, improvement, and control.

Required qualifications to be successful in this role:

• 5+ years of direct work experience as a business process analyst either in a business function or an IT setting
• 5+ years’ experience in process modeling using Business Process Modeling Notation (BPMN) and Decision Management Notation (DMN) using Camunda
• 5+ years extensive BPM knowledge and experience in conceptualizing workflow solution using Camunda.
• 1+ years’ experience implementing Microservices using Camunda BPM
• Basic understanding of microservice based architecture would be a plus.
• 2 years' experience using Kafka event streaming.
• Demonstrated knowledge of business analysis skills, including process and data-driven analysis
• Strong analytical, written, and verbal communication skills and prior experience communicating with senior levels of management.
• Intermediate user of MS Visio
• Willing to travel as required, approximately 25%

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,800 -$165,200.

CGI anticipates accepting applications for this position through August 1, 2024.

• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more



  • Business Analysis
  • Business Process Analysis
  • Camunda
  • Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.