Atlassian Administrator
CGI
Position Description:
We're seeking a proactive and detail-driven Atlassian Administrator to join our CGI Team!
You will manage, optimize, and support our suite of Atlassian tools—including Jira Software, Jira Service Management, Confluence, Atlassian Analytics, Atlassian Focus, and Jira Product Discovery.
This role also includes supporting external clients in configuring and maintaining their Atlassian environments and ensuring seamless integration and connectivity across the entire Atlassian ecosystem for a specific implementation.
This position can be located remotely anywhere in the U.S.
How we’re transforming Government
We use technical expertise and secure solutions to help government reinvent the ways of working to improve citizen services and increase efficiency. Our work helps civil entities provide services transparently and with fewer resources.
Your future duties and responsibilities:
How you'll make an impact
. Administer and maintain Atlassian applications (Jira Software, Jira Service Management, Confluence, Atlassian Analytics, Atlassian Focus, Jira Product Discovery)
. Design and implement custom workflows, permission schemes, dashboards, and advanced automation rules to streamline operations
. Configure and optimize Jira Service Management for project intake
. Build and maintain insightful reports and visualizations using Atlassian Analytics, including managing the integration of external system data
. Support product teams in capturing, prioritizing, and tracking ideas through Jira Product Discovery, creating custom views and roadmaps in support of client needs
. Leverage Atlassian Focus to align team priorities and improve cross-functional visibility
. Manage and maintain connections between Atlassian tools, ensuring data consistency, workflow continuity, and optimal integration across platforms
. Provide expert guidance and hands-on support to our client in managing their Atlassian tools, including onboarding, configuration, troubleshooting, and best practices
. Collaborate with internal and external stakeholders to gather requirements and translate them into scalable Atlassian solutions
. Integrate Atlassian tools with third-party applications as required
. Develop and deliver training, documentation, and ongoing support for both internal users and client teams
. Stay current with Atlassian product updates, automation capabilities, and industry best practice
Required qualifications to be successful in this role:
What you'll bring
. 5+ years of Systems Administrator experience
. 3+ years of proven experience administering Atlassian tools in a mid-to-large scale or client-facing environment
. Strong understanding of Jira workflows, custom fields, issue types, and schemes
. Experience creating and managing Jira automation rules using conditions, branches, and smart values
. Hands-on experience with Jira Service Management and ITSM practices
. Familiarity with Confluence space management and macros
. Experience with Atlassian Analytics for data visualization and reporting
. Understanding of Jira Product Discovery for product ideation and prioritization
. Knowledge of Atlassian Focus and its role in team alignment
. Experience managing tool-to-tool connectivity within the Atlassian ecosystem
. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
. Experience with REST APIs and scripting (e.g., Groovy, Python, or Bash)
Desired qualifications/non-essential skills:
. Atlassian Certified Jira Administrator or equivalent certification
. Experience with Atlassian Cloud and Data Center environments
. Familiarity with Agile methodologies and product management workflows
. Experience with monitoring tools and performance tuning
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation including profit participation program
. Comprehensive medical, dental, and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan, and CGI share purchase plan
. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
. 10 paid holidays per year
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
. Bereavement leave, ranging from 1 to 7 days per year based on relationship.
. Paid jury duty leave, up to time summoned
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
For more detailed information about our benefits offerings visit Benefits | CGI Careers
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
CGI anticipates accepting applications for this position through 2025-10-23.
#LI-RS2
Skills:
- Atlassian Confluence
- BASH
- Jira
- Python
- RESTful (Rest-APIs)
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.