Position Description:

At CGI, we help organisations harness the power of AI-driven operations to improve resilience, optimise performance, and deliver measurable business outcomes. As a Product Owner, you will play a key role in shaping and evolving intelligent platforms that drive operational efficiency and customer value. Working closely with customers, engineering teams, and business stakeholders, you’ll help define product strategy, influence innovation, and ensure successful delivery of scalable solutions. This is an opportunity to take ownership of a growing product capability while contributing creative ideas in a collaborative environment that supports continuous learning, professional growth, and meaningful impact.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to be eligible for UK Security Clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role, you will take ownership of the AI Ops platform roadmap, ensuring products and services deliver measurable value for customers and internal stakeholders. You will work closely with engineering, operations, and data teams to define priorities, manage delivery activities, and align platform capabilities to business objectives. Acting as a trusted customer partner, you will lead onboarding activities, facilitate regular engagement sessions, and ensure customers achieve successful outcomes through adoption and continuous improvement.

You will also coordinate cross-functional teams to manage delivery timelines, mitigate risks, and maintain transparent communication across stakeholders. This role offers the opportunity to influence product direction, drive innovation, and help shape scalable AI-driven operational solutions within a collaborative and supportive environment.

Define & Drive the product vision, roadmap, and delivery priorities
Engage & Support customers through onboarding, QBRs, and success activities
Collaborate & Align with engineering, operations, and commercial teams
Translate & Refine business requirements into user stories and acceptance criteria
Prioritise & Manage product backlogs based on value and feasibility
Monitor & Improve platform adoption, performance, and customer outcomes
Coordinate & Deliver cross-functional project activities and milestones
Identify & Mitigate delivery risks, blockers, and dependencies
Facilitate & Communicate effectively with technical and non-technical stakeholders
Analyse & Enhance products using customer feedback, data, and market insights

Required qualifications to be successful in this role:

To succeed in this role, you should have strong experience working across product ownership, customer success, project delivery, or business analysis within technology-focused environments. You will bring excellent stakeholder management skills, the ability to balance customer needs with technical delivery priorities, and experience working within Agile teams delivering complex software or SaaS-based platforms.

Experience in at least two of the following areas: Product Ownership, Project Management, Business Analysis, or Customer Success
Proven experience delivering complex software, SaaS, or data-driven platforms
Strong stakeholder management skills across technical and non-technical audiences
Ability to translate business requirements into clear technical deliverables
Experience managing product backlogs, roadmaps, and Agile delivery activities
Strong communication, facilitation, and documentation skills
Experience coordinating cross-functional teams and managing delivery dependencies
Ability to identify and mitigate delivery risks and blockers
Strong analytical and problem-solving capabilities
Experience working with customer engagement, onboarding, or success programmes is advantageous

#LI-SF2

Skills:

• Business Analysis
• Delivery management
• Process Management
• Product Owner
• Service Level Management (SLM)
• Account Management
• CRM

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.