Business Analyst (with Power BI)
IT
Knoxville, TN, USA
USD 46,400-110,100 / year
Position Description:
Do you want to take your career to the next level? CGI is looking for dedicated Business Analysts with a passion for solving business problems to join our team. At CGI, you will solve important business and technical problems as a full-time consultant serving local, enterprise clients. You'll be part of a team of dedicated people like yourself and make an impact with both internal and client partners. Consider joining CGI, a premier consulting firm that inspires personal and professional growth and values your ideas.
This position is located in Knoxville, TN in a hybrid environment.
Your future duties and responsibilities:
CGI is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a complex AWS-based technology environment. This role is responsible for leading root cause analysis (RCA), identifying recurring technology issues, driving long-term corrective actions, and implementing strategic improvements that reduce repeat incidents.
The ideal candidate combines strong technical knowledge with program management expertise to lead cross-functional initiatives, analyze production trends, and collaborate with business and technology stakeholders to deliver enterprise-wide solutions. This individual will help define governance processes, support strategic planning, oversee complex technology programs, and communicate effectively with both technical teams and executive leadership. Experience within financial services and cloud-based environments is highly valued.
Required qualifications to be successful in this role:
•2+ years of experience in problem management, production support, or enterprise IT operations.
•Strong background in Problem Management, Root Cause Analysis (RCA), and long-term incident remediation.
•Experience leading complex, cross-functional technology programs and enterprise initiatives.
•Advanced data analysis skills with the ability to consolidate, model, and interpret large datasets.
•Hands-on experience with Power BI, SQL, and reporting/dashboard development.
•Working knowledge of AWS services, particularly CloudTrail, CloudWatch, Systems Manager, and AWS governance tools.
•Experience managing incidents and workflows using ServiceNow.
•Familiarity with IT governance and operational frameworks such as ITIL and/or COBIT.
•Ability to identify technology trends and recommend proactive improvements that enhance system reliability.
•Strong production support and troubleshooting experience in enterprise environments.
•Excellent communication skills with the ability to present technical findings to executive leadership.
•Experience documenting complex business and technical requirements.
•Proven ability to influence stakeholders across multiple technology teams and business units.
•Strong organizational, planning, and prioritization skills while managing multiple initiatives.
•Experience using Jira, SharePoint, Visio, Microsoft Office Suite, and collaboration tools.
•Financial services experience is preferred, particularly within highly regulated environments.
•Self-driven professional with strong analytical thinking, leadership skills, and a continuous improvement mindset.
DESIRED
ITIL Foundation, PMP, or Agile certifications are preferred but not required.
Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, Engineering, or a related field (or equivalent professional experience).
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $46,400 to 110,100.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.