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Bilingual Insurance Service Agent

Clayton Homes

Clayton Homes

Maryville, TN, USA
Posted on Friday, October 6, 2023

Title: Insurance Services Agent

Job Status: Full Time/Hourly

Department: HomeFirst

Reports to: Services Agent Team Leader

Amount of Travel Required: None

Campus Workstyle: Campus Flex


The Insurance Services Agent position exists to provide excellent customer service on inbound and outbound calls regarding HomeFirst accounts, products, services, and insurance policy sales.


  • Develops thorough knowledge of HomeFirst products and services including insurance policies and tracking services.
  • Facilitates and follows-up for the fulfillment of customer requests and the resolution of insurance customer service problems.
  • Reviews and researches customer account and policy information.
  • Measures results in key job areas and performance evaluations.
  • Cross trains with other insurance department positions for back up and support.
  • Documents all information accurately.
  • Pro-actively gathers required information from customers.
  • Performs other duties as assigned.


  • High School Diploma or GED required. Some college or insurance training would be helpful.
  • Must have or be able to obtain TN Property & Casualty Insurance License within 90 days of employment.
  • Must possess ability to relate to customers over the phone in a positive, helpful and winning manner on a regular basis.
  • Good communication and listening skills along with the ability to work well with others in a team environment.
  • Great attention to detail and organizational skills.
  • Willingness and ability to complete assigned work efficiently.
  • Willing to learn, hard-working, determined, and assertive.


  • Must be able to remain in a stationary position 75% of the time
  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer
  • Ability to identify and assess account status and determine appropriate process
  • Constantly works in an indoor temperature controlled, sealed window office environment


  • Medical and Dental Plan with Prescription Coverage and Vision
  • 401(K) includes 100% company match of the first 4%
  • Paid time off days (PTO), paternal leave, and holidays
  • Enjoy coming “home” to our brand new, state-of-the-art Home Office
  • Robust wellness programs, on-site workout facility, and restaurant
  • Tuition Assistance for your first degree!
  • Work-life balance
  • Community involvement including Volunteer Paid Time Off (VTO)
  • Collaborative and energetic work environment
  • Professional development and promotion opportunities
  • Generous BONUSES!!!
Here are some more reasons to choose HomeFirst Agency!
• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of HomeFirst’s commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
HomeFirst Agency is committed to a diverse and inclusive workplace. HomeFirst Agency is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
HomeFirst Agency. Where you start a job and gain a career!

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Homefirst Agency